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dc.contributor.advisorGinting, Paham
dc.contributor.authorPane, M. Khairul
dc.date.accessioned2018-12-21T02:43:10Z
dc.date.available2018-12-21T02:43:10Z
dc.date.issued2018
dc.identifier.otherAkhmad Danil
dc.identifier.urihttps://repositori.usu.ac.id/handle/123456789/9818
dc.description140502031en_US
dc.description.abstractThe purpose of this study was to determine and analyze the effect of Physical Evidence, Reliability, Responsiveness, Assurance, Empathy on Consumer Satisfaction in Hospital. University of Northern Sumatra. This research is associative with a quantitative approach. Quantitative data was obtained based on the results of processing questionnaire data distributed to the research sample. The population of this study were hospital patients. University of Northern Sumatra. Based on the Slovin formula, the research sample is known to be 76 respondents. Distribution of questionnaires to respondents using random sampling method. The technique used is multiple linear regression. Simultaneous research results show that there is a positive and significant influence on Physical Evidence, Reliability, Responsiveness, Assurance, Empathy Against Consumer Satisfaction in the Hospital. University of Northern Sumatra. The partial test results show that Physical Evidence has a positive and significant effect on Consumer Satisfaction in the Hospital. University of Northern Sumatra. Reliability has a positive and significant effect on customer satisfaction in hospitals. University of Northern Sumatra. Responsiveness has a positive and significant effect on Consumer Satisfaction at the Hospital. University of Northern Sumatra. Guarantee has a positive and significant effect on consumer satisfaction in hospitals. University of Northern Sumatra. Empathy has a positive and significant effect on consumer satisfaction in hospitals. University of Northern Sumatra.en_US
dc.description.abstractTujuan dilakukannya penelitian ini adalah untuk mengetahui dan menganalisis pengaruh Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, Empati Terhadap Kepuasan Konsumen pada RS. Universitas Sumatera Utara. Penelitian ini bersifat asosiatif dengan pendekatan kuantitatif. Data kuantitatif diperoleh berdasarkan hasil pengolahan data kuisioner yang dibagikan kepada sampel penelitian. Populasi penelitian ini adalah pasien RS. Universitas Sumatera Utara. Berdasarkan rumus Slovin sampel penelitian diketahui berjumlah 76 responden. Penyebaran kuisioner kepada responden menggunakan metode random sampling. Teknik yang digunakan adalah regresi linier berganda. Hasil penelitian secara serempak menunjukkan bahwa terdapat pengaruh positif dan signifikan Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, Empati Terhadap Kepuasan Konsumen pada RS. Universitas Sumatera Utara. Hasil uji parsial menunjukkan bahwa Bukti Fisik, berpengaruh positif dan signifikan Terhadap KepuasanKonsumen pada RS. Universitas Sumatera Utara. Kehandalan berpengaruh positif dan signifikan Terhadap Kepuasan Konsumen pada RS.Universitas Sumatera Utara. Daya Tanggap berpengaruh positif dan signifikan Terhadap Kepuasan Konsumen pada RS.Universitas Sumatera Utara. Jaminan berpengaruh positif dan signifikan Terhadap Kepuasan Konsumen pada RS.Universitas Sumatera Utara. Empati berpengaruh positif dan RS.Universitas Sumatera Utara.en_US
dc.language.isoiden_US
dc.publisherUniversitas Sumatera Utaraen_US
dc.subjectPhysical Evidenceen_US
dc.subjectReliabilityen_US
dc.subjectResponsivenessen_US
dc.subjectAssuranceen_US
dc.subjectEmpathyen_US
dc.subjectConsumer Satisfactionen_US
dc.titlePengaruh Kualitas Pelayanan terhadap Kepuasan Pasien di Rumah Sakit Universitas Sumatera Utaraen_US
dc.typeSkripsi Sarjanaen_US


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