| dc.description.abstract | Effective governance is the key to ensuring the success of the management
and utilization of Rusunawa, which plays an important role in providing
affordable housing for the community. Without effective governance, the
management of Rusunawa will face various problems. Like in the city of Kisaran,
Asahan Regency, there are several issues due to the lack of effective governance,
such as turnover, misdirected tenant targets, cleanliness, social problems, and
security issues.
Qualitative Research Method is the method used in this study, which
involves in-depth interviews, observations, and analysis of related documents. The
research results show that (a) Accountability, that the management of Rusunawa
is accountable to the Regent and the Rusunawa services, and evaluations are
conducted with PAD inspections carried out by the Asahan District Inspectorate
and the North Sumatra Provincial BPK. (b) Transparency, information related to
Rusunawa is provided, including technical activities, rentals, marketing, and
tenant management, as well as administrative and financial matters. However, the
department makes exceptions for information from financial reports and other
management aspects that cannot be accessed by the public. (c) Participation, the
relevant department appears to involve the community through the creation of
brochures and direct socialization to invite and introduce Rusunawa. (d)
Responsiveness, the manager of Rusunawa has been responsive by addressing
complaints from the community regarding Rusunawa, which are recorded by
administrative staff, noting the type of complaint, and the Head of the Housing
Department through the Head of UPTD Rusunawa directly handles the
complaints or issues faced by Rusunawa residents. (e) Equality, the Rusunawa
Management Office provides complaint facilities for the community who feel they
are being treated unfairly.
The Rusunawa management also provides special facilities on the first
floor for people with disabilities. This effort is made to create a good environment
for the community without any sense of injustice. To demonstrate that the
governance of the Housing and Settlement Areas Office in Asahan Regency has
implemented various policies and procedures for the management of Rusunawa,
there are several challenges such as inter-agency coordination, suboptimal
supervision, and budget constraints. The recommendations from this study include
the need for improved coordination among the relevant parties, the use of
information technology for more efficient management, and a review of budget
allocations to support the operations of Rusunawa. These findings are expected to
serve as a basis for improving governance systems and enhancing the quality of
Rusunawa services in the future. | en_US |
