Analisis Layanan Bilik Difabel Bagi Tunanetra di Dinas Perpustakaan dan Kearsipan Provinsi Riau Menggunakan Standar IFLA

Abstract

This study aimed to analyze the services provided in disability booths for the visually impaired at the Library and Archives Office of Riau Province using International Federation of Library and Institutions (IFLA) standards of 2025. This research used a descriptive qualitative method. Data collection was carried out through observations, interviews with four informants (two librarians and two visually impaired users), and document studies. Data analysis was conducted using data reduction, data presentation, and conclusion-drawing techniques. The results of the study showed that 15 components of disability booth services analyzed based on IFLA standards, only 4 components met the standards, while the remaining 11 components did not meet the standards. The components that met the standards included the physical space, toilets, information desk, and computers. The components that have not met the standards yet include access to the library, children's areas, specialized media formats, websites, and collaboration with disability organizations. The research findings reveal several key obstacles, such as the absence of tactile lines in some areas, the limited collection in accessible formats (talking books, talking newspapers, and tactile picture books), and the library website not being visually impaired-friendly. In addition, the library had not had a specialized program or structured collaboration with organizations for the visually impaired. This study recommends the development of infrastructure, the addition of collections in various formats, staff training, and enhanced collaboration with relevant organizations to optimize services for visually impaired library users.