Pengaruh Flexible Work Arrangement dan Kepuasan Kerja terhadap Kinerja Driver Gojek di Kota Medan

Abstract

Technology has become an integral part of people's lives, including traveling to a place or receiving food through transportation service providers. One such company is Gojek, which implements a schedule flexibility system, allowing drivers to work flexibly so that services can be optimally provided to users. However, it was found that many Gojek drivers in Medan feel they have not received fair wages and job security, leading to reduced work flexibility and job dissatisfaction. The purpose of this study is to analyze the relationship between the variables of Flexible Work Arrangement and Job Satisfaction with the Performance of Gojek drivers in Medan. This study also aims to analyze the influence of the first two variables on the Performance variable in this research. The research was conducted using a quantitative method with an associative approach. Data were collected through the distribution of questionnaires to 100 employees using a total sampling technique, supported by secondary data such as various books and previous studies. The data were analyzed using instrument tests, classical assumption tests, multiple linear regression, and hypothesis testing as tools for data interpretation. The results of the study show that Flexible Work Arrangements and Job Satisfaction have a positive and significant effect on Performance, with a correlation and influence level of 74% and 53.8%, respectively. The findings indicate that a lack of work flexibility and job satisfaction are causes of the decline in performance among Gojek drivers in Medan City.