Evaluasi Layanan Online Public Access Catalog (OPAC) di Perpustakaan Universitas HKBP Nommensen Medan Menggunakan PIECES

Abstract

This study aims to evaluate the Online Public Access Catalog (OPAC) services using the PIECES framework. The research was conducted at the HKBP Nommensen University Library in Medan, employing a descriptive quantitative research design. The study population consisted of all users of the HKBP Nommensen University (UHN) Library in Medan, totaling 7,512 individuals. The sample comprised 99 respondents, selected using accidental sampling. The findings indicate that the evaluation of OPAC services at UHN Library Medan using the PIECES framework yielded a performance score of 70.19%, categorized as moderate. Users agreed that OPAC was accessible, the information retrieval process was fast, and its interface was easy to understand. However, a majority of users expressed uncertainty regarding the completeness of the collection information available in OPAC, and the system was unable to display the total number of retrieved collection records. The information indicator received a score of 67.19%, also categorized as moderate. While users found the information easy to understand, they expressed doubts about its accuracy, as the displayed collection location did not always correspond to the actual placement in the library. The economy indicator scored 80.80%, categorized as good, with users agreeing that OPAC could be accessed anytime and anywhere and was available free of charge. The control and security indicator scored 77.27%, also categorized as good, as OPAC was perceived to ensure the security of user data. The efficiency indicator received a score of 75.90%, categorized as good, indicating that users found OPAC easy to understand and helpful in retrieving information. The service indicator scored 73.57%, categorized as moderate. While librarians were considered friendly and communicative, users expressed doubts about the accuracy of the information due to inconsistencies in the collection location. Based on the evaluation results, it can be concluded that OPAC services at UHN Medan are moderately satisfactory, according to user experiences and perceptions.