Pengaruh Stres Kerja dan Konflik Peran Ganda Terhadap Turnover Intention pada Karyawan Wanita di BPJS Ketenagakerjaan dengan Dukungan Organisasi Sebagai Variabel Moderating

Abstract

Human resource management plays a crucial role in addressing turnover intention challenges. High turnover rates can reduce productivity and morale, necessitating effective management strategies to mitigate them. This study aims to examine and analyze the effect of job stress and dual role conflict on turnover intention among female employees at BPJS Ketenagakerjaan, with organizational support as a moderating variable. The data used in this study are primary data obtained directly from questionnaire responses. The target population consists of all married female employees at BPJS Ketenagakerjaan, totaling 1,758 employees. The study sample comprises 181 employees, selected using purposive sampling. Data analysis was conducted using Smart PLS. The findings indicate that job stress and dual role conflict have a significant positive effect on turnover intention. Furthermore, organizational support weakens the impact of job stress and dual role conflict on turnover intention.