Analisa Tingkat Kepuasan Pasien terhadap Pelayanan Kefarmasian oleh Tenaga Kefarmasian di Puskesmas Medan Johor

Abstract

Background: Pharmaceutical services are direct services that are responsible to the patient to improve the patient’s quality of life. Patient satisfaction is achieved after comparing the perceived outcomes with their expectations. Differences in patient background led to varying perceptions of pharmaceutical service evaluation, resulting in different levels of satisfaction. Objective: To determine patient satisfaction levels with pharmaceutical services and the correlation between sociodemographic factors and patient satisfaction levels at Medan Johor Community Health Center. Method: The study was a quantitative description research method with a cross-sectional study using a modified patient satisfaction questionnaire. The statistic tests used Mann-whitney and Kruskal-wallis. Data collection was conducted from October to December 2024. Result: The study results showed that the sociodemographic of the respondents were mostly female 221 respondents (55.2%), >60 years 121 respondents (30.3%), high school were 177 respondents (44.3%), unemployed/housewives/retirees were 162 respondents (40.5%), had an income between 1,000,000-5,000,000 were 200 respondents (50.0%), and the most common number of visits was 2-5 times, with 140 respondents (35.0%). Overall, patient satisfaction was rated as satisfied, with an average satisfaction score of 64.3. The difference between patient sociodemographic factors and satisfaction levels didn't show a significant difference, except for the number of visits (p<0.05). Conclusion: The level of patient satisfaction with pharmaceutical services at Medan Johor Community Health Center is categorized as satisfied. The difference between patient sociodemographic factors and satisfaction levels didn't show a significant difference, except for the number of visits.