| dc.description.abstract | The library of College of Health Sciences Binalita Sudama Medan plays an
important role in supporting and enhancing the effectiveness of learning activities,
as well as disseminating scientific knowledge to all academic members in carrying
out the Three Pillars of Higher Education (Tri Dharma Perguruan Tinggi) and
improving the quality of educational programs. In an effort to monitor satisfaction
levels, the library must regularly assess user satisfaction. This study aims to
examine the relationship between library service quality and user satisfaction at
the Library of College of Health Sciences Binalita Sudama based on user
perceptions. This study employs a quantitative correlational method with a simple
random sampling technique. The service quality assessed in this research consists
of three dimensions: Affect of Service, Information Control, and Library as Place.
These aspects are represented by 22 statement indicators. Based on the analysis of
the library's performance, it was found that the services have not fully met user
expectations across the three main dimensions: Affect of Service, Information
Control, and Library as Place. In the Affect of Service dimension, most indicators
such as staff attentiveness to users, expertise in answering questions, and being
willingness to assist, showing a gap between expectations and reality. Meanwhile,
in the Information Control dimension, accessibility to both electronic and printed
resources is still insufficient. Finally, in the Library as Place dimension, the library
is perceived as not yet optimal in providing an inspiring, comfortable space that
supports group learning activities. Further analysis shows that all three the quality
of library services across these three dimensions." dimensions have a strong
relationship with user satisfaction. Based on the Spearman’s (rho) correlation test,
it can be concluded that the three independent variables (X) have a strong
correlation with the dependent variable (Y), meaning that user satisfaction is
influenced by the quality of service in the three dimensions. | en_US |
