Studi Perbaikan Kinerja Rantai Pasok Pada UD. XYZ Dengan Pendekatan Supply Chain Operation Reference (SCOR) dan Analytical Hierarchy Process (AHP)

Abstract

The furniture industry in Indonesia faces various challenges in supply chain management, including delays in raw material supply, inconsistent material quality, and inaccuracies in final product delivery. This study aims to evaluate the supply chain performance of UD. David Furniture, a wooden chair manufacturer, using the Supply Chain Operations Reference (SCOR) model and the Analytical Hierarchy Process (AHP). The SCOR model is used to identify and analyze 19 Key Performance Indicators (KPIs) based on five main processes: Plan, Source, Make, Deliver, and Return. Each KPI is normalized using the Snorm De Boer method, followed by weighting through AHP to determine the weight at each hierarchical level (process, criteria, and KPI). The final results show that the overall supply chain performance score is 69.11%, which falls into the "average" category. After implementing improvement suggestions, a reevaluation indicated an increase in performance to 83.54%. These results demonstrate that the SCOR and AHP approaches are effective in identifying and prioritizing supply chain improvements to enhance operational efficiency.