Model Adaptasi Komunikasi dan Konsep Diri Mahasiswa yang Mengalami Kecemasan Berkomunikasi di Universitas Sari Mutiara Indonesia

Abstract

The objective of this research is to understand the process of communication adaptation and the self-concept of students who experience communication anxiety in a multicultural campus environment. This research uses a qualitative approach with a constructivist paradigm to explore students' subjective experiences. The data are collected through observation, in-depth interviews, and documentation involving first and second year students who exhibit symptoms of communication anxiety. Data validity is strengthened through source triangulation techniques. Theoretically, this research refers to several main theories, namely Symbolic Interaction Theory, which emphasizes the subjective meaning in social interaction, Cognitive Dissonance Theory to understand the psychological tension experienced by students when facing communication pressure, and Uncertainty Reduction Theory to describe the strategies used by students to manage anxiety when communicating with individuals from different cultural backgrounds. The research results show that students with communication anxiety tend to form homogeneous groups based on their region of origin as an adaptation strategy, and show passive communication behavior. Self-concept is a crucial factor in this adaptation process. Students with a positive self-concept are more capable to adapt communicatively and experience lower anxiety. On the contrary, students with negative self-concept are more likely to withdraw from the social environment. This research produces a communication adaptation model called the SIBARA Model, which integrates self-concept and interpersonal communication strategies as a guide to help students overcome communication anxiety. These findings are expected to serve as the foundation for developing new student mentoring programs and for implementing more communicative and inclusive learning strategies.