Analisis Skill Upgrade, Social Support dan Job Characteristics terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Moderasi di Puskesmas Hamparan Perak

Abstract

This study aims to analyze the influence of skill upgrade, social support, and job characteristics on employee performance, with job satisfaction as a moderating variable at Hamparan Perak Community Health Center. The analysis used in this research follows a quantitative approach. The study population consists of 100 civil servants. Data collection techniques include questionnaires, interviews, and literature studies, while the analysis method employs Smart PLS software. The results indicate that skill upgrade, social support, and job characteristics have a positive and significant effect on both job satisfaction and employee performance. Additionally, job satisfaction mediates the relationship between skill upgrade, social support, and job characteristics. This study provides recommendations to improve employee performance by enhancing skill upgrade, social support, job characteristics, and job satisfaction.