Sikap Komunikasi yang Efektif dalam Meningkatkan Kinerja Administrasi di Bagian Umum Kemenkumham Kota Medan

Abstract

Effective communication is an important aspect in supporting the success of an organization, especially in the government sector which is highly dependent on coordination and work integration. This study is motivated by the need for a good communication attitude between superiors and subordinates in order to create an efficient and productive work environment. The purpose of this study is to determine how an effective communication attitude can improve administrative performance in the General Section of the Ministry of Law and Human Rights of Medan City, and to identify its impact on the implementation of tasks and the achievement of work targets. This study uses a qualitative descriptive method with primary, through observation and questionnaires of 20 respondents. The results of the study showed that the majority of employees felt that communication from superiors was easy to understand, they were free to express their opinions, and two-way communication had been running well. However, obstacles such as differences in perception were still found and had the potential to disrupt the smooth running of tasks. The conclusion of this study states that an effective communication attitude plays a strategic role in strengthening coordination and increasing the efficiency of administrative work. Clarity of messages, openness of communication, and active listening skills are the main factors in building healthy working relationships. Therefore, organizations are advised to strengthen the culture of two-way communication and provide ongoing interpersonal communication training.