Pengembangan Kepribadian Seorang Sekretaris dalam Meningkatkan Kinerja Karyawan di PT. Bank Raykat Indonesia (Persero) TBK KC Gatot Subroto Medan

Abstract

This study aims to find out how the personality development of a secretary can play a role in improving employee performance at PT. Bank Rakyat Indonesia (Persero) Tbk Gatot Subroto Medan Branch Office. In the modern work era, the secretary is no longer only tasked with carrying out administrative functions, but also has an important role as a communication liaison, information manager, and creator of a professional and harmonious work atmosphere. The development of secretary personality includes interpersonal communication skills, emotion control, time management, work ethic, and a proactive attitude that have a direct or indirect impact on the overall performance of the team. The method used in this study is a qualitative approach with data collection techniques through observation, interviews, and documentation. The results of the study show that secretaries who have a mature and professional personality are able to create a conducive work environment and support the improvement of employee performance. PT. Bank Rakyat Indonesia supports this through soft skills training, mentoring programs, and self-development forums. With a well-developed personality, the secretary not only improves the work effectiveness of the leader, but also becomes a role model that influences the work culture and overall team spirit. Therefore, the development of secretary personality is a strategic investment in strengthening human resources and increasing organizational productivity.