Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Kepuasan Pengguna Sistem Informasi Pemerintah Daerah pada Puskesmas di Kota Palembang

Abstract

This study aims to examine the effect of system quality, information quality, and service quality on user satisfaction of local government information systems at the Puskesmas Palembang. The research is based on primary data collected through a survey method by directly distributing questionnaires to respondents. The population consists of 41 Puskesmas, and the sampling technique used is total sampling. The sample includes 123 respondents, comprising heads of administration, treasurer, and SIPD operator from all Puskesmas. Data were analyzed using multiple linear regression analysis with IBM SPSS Version 26. The results indicate that System Quality and Service Quality have a statistically significant partial effect on SIPD User Satisfaction, while Information Quality does not have a significant effect.