Desain Tata Ruang Hotel dengan Konsep Ruang Fleksibel untuk Maksimalisasi Fungsi Area Back Office Hotel Four Points by Sheraton Medan

Abstract

Background: Spatial design plays an important role in supporting work efficiency and effectiveness in an organizational or corporate environment. Back office is a part of the company that focuses on internal operational activities such as administration, finance, archiving, and data management. With good spatial planning, employees can work more comfortably, organized, and productively. Factors such as lighting, ventilation, furniture ergonomics, and space circulation are the main considerations in creating a supportive work environment. In addition, efficient spatial planning also facilitates coordination between teams, reduces disruptions, and supports the security and confidentiality of company data. Objective: his research aims to determine the need for back office workspace based on function, number of employees, and activities carried out, in order to create an efficient and functional spatial layout Method: e subjects of this study were employees of the Four Points By Sheraton Hotel, Human Resources and Finance Department. The data collection instrument in this study used a questionnaire. Result: This study aims to analyze the implementation of a flexible space concept to maximize the function of the back office area at Hotel Four Points by Sheraton Medan. The back office plays a crucial role in supporting the overall operations of the hotel; therefore, an efficient, adaptive workspace design is required to enhance work productivity. The flexible space concept offers a solution by allowing workspaces to be easily adjusted according to activity needs and staff capacity. This research uses a descriptive qualitative approach through observation, interviews, and document analysis. The results indicate that implementing a flexible space design improves work efficiency, accelerates inter-departmental communication flow, and optimizes the use of limited space. Conclusion: The role of Communication shows a mutually related relationship with employee performance. Therefore, it is necessary to understand more deeply that communication cannot be underestimated in the life of an organization. Communication clearly has a control function over and not just as a means of information.