Analisis Sistem Manajemen Mutu Berdasarkan Iso 9001:2015 pada Proyek Konstruksi (Studi Kasus Proyek Pembangunan Jalur Kereta Api Lintas Medan-Binjai)

Abstract

Construction project development is a key indicator of a nation's progress, and large-scale construction projects necessitate precise quality planning and control. This research analyzes the implementation of a Quality Management System (QMS) based on ISO 9001:2015 in a construction project, specifically the Medan-Binjai Railway Line Development Project. The study aims to identify the level of ISO 9001:2015 QMS implementation in the project and to analyze the factors supporting and hindering its execution. The research employed a descriptive qualitative method, collecting data through observation, interviews, and documentation studies of existing processes and procedures on-site. The findings indicate that the project has implemented most ISO 9001:2015 clauses, particularly in the aspects of planning, execution, and quality monitoring. However, certain areas still require improvement, such as more comprehensive documentation and enhanced quality awareness across all organizational levels. The implementation of ISO 9001:2015 QMS positively contributes to increased operational efficiency, reduced defect risks, and improved customer satisfaction, although challenges like a lack of commitment from some parties and bureaucratic hurdles still need to be addressed. This research recommends continuous training, strengthening internal audit systems, and improving communication to ensure the sustainability and effectiveness of QMS in future construction projects. Keywords: Quality Management System (QMS), ISO 9001:2015, Construction Projects, Quality Improvement