| dc.description.abstract | Construction project development is a key indicator of a nation's progress, and large-scale
construction projects necessitate precise quality planning and control. This research analyzes
the implementation of a Quality Management System (QMS) based on ISO 9001:2015 in a
construction project, specifically the Medan-Binjai Railway Line Development Project. The
study aims to identify the level of ISO 9001:2015 QMS implementation in the project and to
analyze the factors supporting and hindering its execution. The research employed a descriptive
qualitative method, collecting data through observation, interviews, and documentation studies
of existing processes and procedures on-site. The findings indicate that the project has
implemented most ISO 9001:2015 clauses, particularly in the aspects of planning, execution,
and quality monitoring. However, certain areas still require improvement, such as more
comprehensive documentation and enhanced quality awareness across all organizational levels.
The implementation of ISO 9001:2015 QMS positively contributes to increased operational
efficiency, reduced defect risks, and improved customer satisfaction, although challenges like
a lack of commitment from some parties and bureaucratic hurdles still need to be addressed.
This research recommends continuous training, strengthening internal audit systems, and
improving communication to ensure the sustainability and effectiveness of QMS in future
construction projects.
Keywords: Quality Management System (QMS), ISO 9001:2015, Construction Projects,
Quality Improvement | en_US |
