Peran Tata Usaha dalam Meningkatkan Pelayanan Administrasi di Dinas Koperasi, Usaha Kecil dan Menengah Provinsi Sumatera Utara

Abstract

Background: In an organization, administrative affairs play an important role as the center of information, documentation, and archiving that supports the achievement of institutional goals. However, based on observations during an internship at the Office of Cooperatives, Small and Medium Enterprises of North Sumatra Province, various administrative problems were found, such as limited work equipment, ineffective internal communication, and the absence of a standardized work method. Administrative affairs have not yet been fully recognized as a strategic element in the bureaucratic reform agenda, even though their role is crucial in delivering fast, accurate, and transparent administrative services. Objective: This study aims to determine the role of administrative affairs in improving administrative services at the Office of Cooperatives, Small and Medium Enterprises of North Sumatra Province. Method: This research uses a descriptive qualitative approach. Data were collected through three main techniques: direct observation, interviews with administrative staff, and documentation from within the office. Results: The research results show that the role of administrative affairs is highly significant in providing administrative services. However, the supporting facilities and infrastructure in the administrative division are still limited, and the staff has not fully adhered to administrative procedures and archival management. Conclusion: Administrative affairs play a vital role in supporting administrative services at the Office of Cooperatives, Small and Medium Enterprises of North Sumatra Province. However, this role has not been optimally implemented due to facility limitations and weak employee discipline. Therefore, there is a need to strengthen work systems, improve facilities, and provide staff training to make administrative services more effective and efficient.