Layanan Sirkulasi pada Perpustakaan Universitas Sari Mutiara

Abstract

This study discusses the circulation services at the Universitas Sari Mutiara (Sari Mutiara University) Library, with the effectiveness of these services being crucial in supporting the academic activities of the university community. The study aims to evaluate the implementation of circulation services, including membership, borrowing, returning, overdue notices, sanctions, clearance issuance, and service statistics. A qualitative descriptive approach was employed in this study. The data were collected through observation, semi-structured interviews, and documentation. Meanwhile, the data analysis was conducted through data reduction, data presentation, and conclusion drawing and verification. The findings show that the circulation services have been carried out systematically with the support of the INLISLITE-based automation system, enhancing efficiency and accuracy. Service innovations such as WhatsApp notifications and NIM/NIP-based verification also contribute to improving the quality of circulation services. In conclusion, the circulation services have been implemented effectively so far; however, improvements are needed in the areas of human resources, user education, and the development of technology-based self-service systems. The proposed recommendations include strengthening librarian training, providing an online clearance request system, and utilizing dashboard-based statistics as a basis for service policy-making.