Pengaruh Organization Citizenship Behaviour dan Psychological Capital Karyawan Terhadap Kinerja Karyawan di Bank Sumut Dengan Kepuasan Kerja Sebagai Variabel Moderasi

Abstract

In an increasingly dynamic work environment, employees' ability to voluntarily contribute through Organizational Citizenship Behavior (OCB) and possess high Psychological Capital, such as optimism, hope, resilience, and self-efficacy, is considered a critical factor influencing performance. Moreover, job satisfaction is often regarded as a key element that strengthens the relationship between these variables and performance. This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) and Psychological Capital on employee performance at Bank Sumut, with job satisfaction as a moderating variable. A quantitative approach was employed in this study. The sample consisted of 83 employees out of 473 employees at Bank Sumut, selected using a simple random sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM). The results of this study indicate that Organizational Citizenship Behavior (OCB) positively influences employee performance, Psychological Capital positively influences employee performance, job satisfaction weakens the effect of Organizational Citizenship Behavior on employee performance, and job satisfaction strengthens the effect of Psychological Capital on the performance of Bank Sumut employees.