Model Collaborative Governance untuk Pelayanan Publik di Taman Budaya Sumatera Utara

Abstract

This study aims to analyze the current state of public service delivery and its inhibiting factors at the North Sumatra Cultural Park (TBSU), identify supporting and constraining elements, and formulate a collaborative governance model as a solution to improve public services in the arts and culture. TBSU faces numerous challenges, including limited human resources, low community participation, weak coordination among stakeholders, and suboptimal use of facilities and infrastructure. Public services are still largely manual, facilities for training are limited, and technology utilization remains minimal, all of which are exacerbated by TBSU’s less strategic location that hampers public access. This research employs a qualitative descriptive approach, with data collected through observation, in-depth interviews, and document study, involving informants from the government agencies, arts communities, academics, and cultural event organizers. The collaborative governance model referenced to in this study is based on the theory of Ansell and Gash (2008), which emphasizes the direct engagement between governmental and non-governmental actors in deliberative process, and consensus-based decision-making. Implementation of this model involves the following stages: initial conditions, institutional design, facilitative leadership, collaborative process, and achievement of shared outcomes. The study recommends a cross-sector collaborative service reform, strengthening of human resource capacity, modernization of infrastructure, and digitalization of services. Accordingly, TBSU is expected to become an inclusive, efficient, and sustainable cultural center, thereby enhancing the legitimacy of public services in the arts an