Pengaruh Intervensi Apoteker terhadap Pengetahuan dan Outcome Terapi Pasien Swamedikasi Common Cold Serta Evaluasi Kepuasan Terhadap Pelayanan Apotek Kasih Agape

Abstract

Background: Self-medication for mild illnesses such as the common cold is generally practiced by the community. In this case, the role of pharmacists is very important in providing education to enhance patient safety. Objective: This study aims to analyze the influence of pharmacist intervention on the level of knowledge and therapy outcomes of self-medicated common cold patients at Apotek Kasih Agape Medan. Method: This type of research uses a quasi-experimental design with a one-group pretest-posttest on knowledge and therapy outcome indicators, while the evaluation of service and implementation is assessed on patient satisfaction indicators using a descriptive quantitative research design. The sample consisted of 50 patients who formed the intervention group (pretest-posttest), selected non-randomly using purposive sampling technique. The intervention was provided in the form of education and pharmacist counseling. Data were collected using a questionnaire that had been tested for validity and reliability, and the Kolmogorov-Smirnov test on the knowledge and therapy outcome variables showed a normal distribution. Results: The results of the Paired Sample t-Test show that there is a significant difference between the intervention group (pretest and posttest) in terms of knowledge level (0.000<0.05) and there is a significant difference between the intervention group (pretest and posttest) in terms of therapy outcome (0.000<0.05). These results conclude that pharmacist intervention can improve patient knowledge and therapy outcomes, there by increasing patient satisfaction. Conclusion: This study shows that pharmacist intervention can effectively improve the quality of self-medication for the common cold in patients. This study emphasizes the importance of the active role of pharmacists in providing education to support the safe and rational use of medications and improve therapeutic outcomes.