Keterbukaan Informasi Produk Bank: Upaya Meningkatkan Literasi dan Inklusi Keuangan Masyarakat

Abstract

This dissertation examines the disclosure of banking product information as a strategic effort to enhance financial literacy and inclusion in Indonesian society. Transparency is a vital pillar in fostering public trust in the banking sector and strengthening consumer protection against detrimental practices. However, this principle often confronts the notion of banking secrecy, which is safeguarded by financial regulations. The imbalance of information between banks and customers raises concerns of fairness and limited access to financial product comprehension. This research aims to: 1) identify the necessity of refining the information disclosure system of banking products within the framework of national banking governance, 2) analyze the adequacy of Indonesia’s regulatory framework in upholding the principle of banking product transparency, and 3) formulate an ideal concept of disclosure that promotes increased financial literacy and inclusion.Employing a normative legal approach supported by empirical data, the dissertation draws upon the theory of justice (John Rawls), the theory of legal certainty (Hans Kelsen & Gustav Radbruch), and the theory of the role of law in economic development as its analytical foundation.The findings indicate that banking product information disclosure significantly correlates with the enhancement of financial literacy and inclusion. The public requires honest, complete, and comprehensible access to product information that aligns proportionately with the complexity of banking products. Nevertheless, regulatory gaps and implementation deficiencies continue to weaken the position of customers as financial consumers. Therefore, regulatory reform, the strengthening of OJK’s role in consumer education, market conduct and the standardization of product information delivery tailored to public literacy levels are essential. The implications of this study support the advancement of banking policies that are more inclusive, transparent, and accountable, thereby aligning the improvement of financial literacy and inclusion with the stability of the national financial system.