Evaluasi Efektivitas Implementasi Sistem Manajemen Mutu ISO 9001:2015 (Studi Kasus: PT. Budi Perkasa Alam) dengan Soft System Methodology

Abstract

The implementation of the ISO 9001:2015 Quality Management System (QMS) is an important strategy for companies in maintaining competitiveness and meeting increasingly complex customer demands. PT. Budi Perkasa Alam has adopted this standard, but its implementation still faces several challenges, such as gaps between theory and practice, suboptimal use of documentation, and the need to improve employee understanding. This study aims to evaluate the extent to which the implementation of the ISO 9001:2015 QMS has been applied in the company. The research method uses the Soft Systems Methodology (SSM) approach, which emphasises understanding the system within the social and technical context of the organisation. Data was collected through questionnaires and interviews, then analysed using Rich Picture and the CATWOE (Customer, Actor, Transformation, World View, Owner, Environmental Constraints) concept to map the issues comprehensively. The research results indicate that the level of implementation of ISO 9001:2015 SMM is generally in the ‘Good’ category, with an average achievement of 81.38%. However, some clauses still show suboptimal implementation, particularly in the aspect of resource availability, which scored 78.46%. These findings indicate that although the system is functioning well, there is still room for continuous improvement in efforts to enhance the overall effectiveness of the quality management system. It is hoped that the results of this study can serve as a basis for companies to take strategic steps to strengthen quality performance in a sustainable manner.