Pengaruh Usabilitas Website Perpustakaan terhadap Kepuasan Pengguna Perpustakaan Khusus Bank Indonesia Kepulauan Riau

Abstract

This research aims to analyze the effect of library website usability on user satisfaction at the Special Library of Bank Indonesia, Kepulauan Riau Province. This research used a quantitative method with a descriptive approach. The research population was all users of the Special Library of Bank Indonesia Kepulauan Riau Province website, both internal and external users. The sampling was conducted using a simple random sampling technique with 85 respondents. Data collection was carried out by distributing questionnaires that measured two main variables, namely website usability (learnability, efficiency, memorability, error, and satisfaction) and user satisfaction. The research analysis showed that the library website usability had a positive and significant effect on user satisfaction, with a regression coefficient of 0.773 and significance of 0.000. The usability dimension with the highest score was satisfaction at 86%, which meant that most users felt satisfied with the ease and convenience of the website. Conversely, the efficiency dimension received the lowest score of 78%, indicating that users still felt the website features were not fully efficient. Regression analysis also showed that website usability contributed an effect of 59.7% on user satisfaction, while 40.3% was influenced by other factors outside this research. The research results showed that the library website usability gives a positive effect on user satisfaction with a contribution of 35.7%. The indicator with the highest achievement was satisfaction, reflecting that users feel satisfied with the ease and convenience of the website. Meanwhile, the efficiency indicator had the lowest value, making it an aspect that can be improved in website management.