Peran Pustakawan dalam meningkatkan Layanan Pengguna pada Dinas Perpustakaan dan Kearsipan Kota Medan

Abstract

This study examines the role of librarians in improving user services at the Library and Archives Office of Medan City. Beyond collection management, librarians play an active role in providing information services, promoting literacy, and facilitating the use of information technology within the community. The objective of this research is to analyze how librarians contribute to enhancing user services in the institution. A descriptive method was employed, with data collected through direct observation, interviews with librarians, literature review, and documentation. The results reveal that librarians are engaged in multiple service areas, including circulation, acquisition and processing of library materials, preparation of administrative reports, operation of OPAC, multimedia services, and document preservation. However, the study also highlights several challenges, such as limited technological utilization, human resource constraints, and low levels of digitalservice adoption by the public. The study concludes that librarians play a vital role in improving the quality of library services, particularly in adapting to evolving user needs. Strategic measures are required, including the enhancement of librarians’ competencies through training, the provision of adequate facilities, and the development of technology-based service innovations, to enable librarians to contribute more effectively to the advancement of library services.