| dc.description.abstract | The effectiveness of parking retribution revenue through the E-Parking
system implemented by the Department of Transportation of Medan City, as well
as to identify the factors that influence the success of its implementation. The
background of this research is based on the city government's efforts to increase
Local Own-Source Revenue (PAD) by optimizing the parking system, which was
previously manual and prone to revenue leakage.
This research uses a descriptive qualitative method with data collection
techniques including interviews, documentation, and literature studies. Through
this approach, the researcher was able to explore in depth how the E-Parking
system is implemented and the responses from various stakeholders, including
parking attendants, service users, and local government officials.
The findings show that the implementation of E-Parking has had a positive
impact on increasing PAD in Medan City. The system enables more transparent,
accountable, and digital-based transaction recording. However, there are still
challenges in its implementation, such as limited technological infrastructure, low
digital literacy among the public, and resistance from parking attendants who feel
threatened by the new system.
The Department of Transportation has made various efforts to overcome
these obstacles, such as providing training to personnel, expanding E-Parking
coverage areas, and collaborating with private partners. Nevertheless, the
revenue targets set by the government are still considered too high
(overestimated) when compared to actual field results. Overall, the E-Parking
system holds great potential as a modern solution for managing parking
retribution, provided it is supported by technological readiness, community
participation, and continuous oversight. | en_US |
