Strategi Knowledge Management pada PT PLN (Persero) Unit Induk Pembangunan Sumatera Bagian Utara

Abstract

In the modern business era, companies are faced with the need for knowledge workers who ultimately produce innovations to support work and increase company sustainability. The company's strategy for human resource management is important. The implementation of Knowledge Management (KM) is one of the human capital readiness and organizational capital readiness strategies on the performance targets of PT PLN (Persero) North Sumatra Development Parent Unit (PLN UIP SBU). KM implementation has been running for almost 15 years, but employee interest in KM implementation is still low because many employees do not understand KM and have not felt its benefits. KM has not run in accordance with the provisions of PT PLN (Persero), namely the existence of innovation as an output from the implementation of KM. This research uses descriptive qualitative methods with data collection methods through observation, in-depth interviews and focus group discussions. This research uses NVivo as an instrument to process and analyze data. The results of this study indicate that leaders are the main key to driving the successful implementation of KM at PLN UIP SBU. Updating the knowledge management system technology infrastructure, evaluating and assessing the maturity level of KM implementation is very important to improve KM implementation. This research provides strategies for better KM implementation, namely leaders who play an active role, collaboration between the KM Team, human talent development, and department, KM refreshment, encouraging innovation work competitions, utilizing pre-retirement employees, workshops and external certification, and reporting KM implementation to the Head of PLN to get evaluation and feedback.