Hubungan Kualitas Layanan Medical Check Up (MCU) dengan Kepuasan Pasien di Rumah Sakit Pendidikan Prof. dr. Chairuddin P. Lubis tahun 2025

Abstract

In order to improve the highest degree of public health, an early disease prevention effort is needed through medical check up examinations to monitor health conditions regularly and support preventive health programs At the Prof. dr. Chairuddin P. Lubis Teaching Hospital, patient dissatisfaction with the medical check up services was found. Therefore, an effort to assess patient satisfaction is necessary. The better the quality of service provided, the higher the level of patient satisfaction. This study aims to determine the relationship between the quality of medical check up services and patient satisfaction at Prof. Dr. Chairuddin P. Lubis Teaching Hospital in 2025. The research method is quantitative analytic with a cross sectional design approach. The research population consists of medical check up patients in April 2025, totaling 127 patients. The sample was taken using purposive sampling technique with a total of 35 pasients. The research was conducted using chi square test analysis, which showed results indicating a relationship between physical evidence (tangible) p-value > 0,214, reliability (reliability) p-value < 0,001, responsiveness (responsiveness) p-value < 0,027, assurance (assurance) p-value > 0,328, empathy (empathy) p-value < 0,001 with patient satisfaction. The conclusion of the study is that there is a relationship between the quality of medical check up (MCU) services in the dimensions of reliability, responsiveness and empathy with patient satisfaction. Suggestions for the Hospital Director to evaluate and improve the medical check up services in the three dimensions that most related factor to patient satisfaction, for medical check up staff to be friendly, responsive without differentiating based on patients' backgrounds, status, or conditions.