Area Tugas Dan Pengalaman Satpam Perempuan Di Lingkungan Kerja Maskulin (Studi Kasus : Satpam Perempuan Di Delipark Mall Kota Medan)

Abstract

The security guard profession has long been associated with a masculine image, perceived as requiring physical strength, assertiveness, and courage. However, the increasing number of women entering this profession indicates a shift in gender roles in the workplace. This study aims to determine the work patterns of female security guards at Delipark Mall in Medan and describe their experiences. This study used a qualitative approach with descriptive methods. Data collection techniques included in-depth interviews with four female security guards, two male security guards as comparisons, and a security section head as a key informant. Field observations were also conducted to strengthen the findings. The research results show that the number of female security guards at Delipark Mall is very limited and they are mostly placed in visitor service areas, such as the main entrance with the x-ray machine and mobile areas on certain floors. This placement is based on the assumption that women are friendlier, more patient, and more humane, making them suitable for service positions. Conversely, male security guards are more often assigned to areas considered strategic and risky. Although their work patterns are similar in terms of the rotation system, the division of duties is still influenced by gender views. Furthermore, female security guards also face challenges such as uncooperative attitudes from visitors, demeaning comments, and limited opportunities for promotion. This study concludes that female security guards possess equal capabilities to men in carrying out security duties. However, the existing work structure still limits their mobility through gender-based assignment patterns. These findings underscore the importance of creating a more equal and gender-just workplace in the security sector.