Peran Pustakawan dalam Pelayanan di Perpustakaan Politeknik Negeri Medan

Abstract

The role of librarians in enhancing the quality of library services, particularly within higher education institutions such as Medan State Polytechnic. This study aims to examine and analyze the functions of librarians in delivering optimal services to the academic community. A qualitative research approach was employed, utilizing observation, interviews, and document analysis of librarian activities at the Medan State Polytechnic Library. The findings reveal that librarians serve not only as collection managers but also as information facilitators, information literacy educators, and change agents in the integration of information technology within the library. Additionally, the quality of services is strongly influenced by the librarians’ professional competencies, communication skills, and innovative approaches in addressing the evolving information needs of users. The study recommends enhancing training and professional development programs for librarians to support the transformation of the library into a more modern, responsive, and user-centered environment.