Pertanggungjawaban Perusahaan Pengangkutan Atas Kerusakan Barang Dalam Penyelenggaraan Angkutan Darat (Studi di PT Lion Express (Lion Parcel) Amplas)

Abstract

Land transportation plays a vital role in supporting the distribution of goods and economic growth, but in practice it often causes problems such as delays, loss, and damage to goods. One of the freight companies widely used by the public is PT Lion Express (Lion Parcel) Amplas, which often receives complaints from service users regarding damage to goods. The problems addressed in this study are the legal protection of shippers against damage to goods during land transportation, the liability of PT Lion Express (Lion Parcel) Amplas for losses suffered by shippers due to damage to goods, and the procedure for filing claims for compensation for damage to goods by service users. The type of research used is empirical juridical research with a descriptive nature, which combines the analysis of laws and regulations related to the transportation of goods with the reality of practices in the field. The research data was obtained through literature study, observation, and interviews with relevant parties at PT Lion Express (Lion Parcel) Amplas. Data analysis was conducted qualitatively with deductive conclusions. The results of the study show that legal protection for shippers is regulated in various provisions, such as Law No. 22 of 2009 concerning Road Traffic and Transportation, Government Regulation No. 74 of 2014, and Minister of Transportation Regulation No. 60 of 2019, which emphasize the obligation of carriers to compensate for losses due to negligence. Lion Parcel Amplas liability is based on the principle of presumption of liability, whereby the company is obliged to provide compensation as long as the damage occurs under its supervision, even though the amount of compensation is determined more by the company's internal policies than by detailed regulations in the legislation. The compensation claim procedure has been systematically regulated, with written submission requirements accompanied by supporting evidence and a specific time limit, although in practice it is still considered complicated by service users. Thus, this study emphasizes the importance of strengthening regulations related to the liability mechanism and clarity of the claim procedure, in order to provide legal certainty and maximum protection for land transportation service users.