| dc.description.abstract | Land transportation plays a vital role in supporting the distribution of goods
and economic growth, but in practice it often causes problems such as delays, loss,
and damage to goods. One of the freight companies widely used by the public is PT
Lion Express (Lion Parcel) Amplas, which often receives complaints from service
users regarding damage to goods. The problems addressed in this study are the
legal protection of shippers against damage to goods during land transportation,
the liability of PT Lion Express (Lion Parcel) Amplas for losses suffered by shippers
due to damage to goods, and the procedure for filing claims for compensation for
damage to goods by service users.
The type of research used is empirical juridical research with a descriptive
nature, which combines the analysis of laws and regulations related to the
transportation of goods with the reality of practices in the field. The research data
was obtained through literature study, observation, and interviews with relevant
parties at PT Lion Express (Lion Parcel) Amplas. Data analysis was conducted
qualitatively with deductive conclusions.
The results of the study show that legal protection for shippers is regulated in
various provisions, such as Law No. 22 of 2009 concerning Road Traffic and
Transportation, Government Regulation No. 74 of 2014, and Minister of
Transportation Regulation No. 60 of 2019, which emphasize the obligation of
carriers to compensate for losses due to negligence. Lion Parcel Amplas liability is
based on the principle of presumption of liability, whereby the company is obliged
to provide compensation as long as the damage occurs under its supervision, even
though the amount of compensation is determined more by the company's internal
policies than by detailed regulations in the legislation. The compensation claim
procedure has been systematically regulated, with written submission requirements
accompanied by supporting evidence and a specific time limit, although in practice
it is still considered complicated by service users. Thus, this study emphasizes the
importance of strengthening regulations related to the liability mechanism and
clarity of the claim procedure, in order to provide legal certainty and maximum
protection for land transportation service users. | en_US |
