Persepsi Pengguna terhadap Online Public Access Catalog (OPAC) pada Perpustakaan STMIK Triguna Dharma Medan

Abstract

The Academic library has an important role in supporting the implementation of the Tri Dharma of Higher Education, especially in fulfilling the information needs of students. One of the main services provided is the OPAC (Online Public Access Catalog), which helps users to find information quickly and accurately. However, in the Triguna Dharma Library, there were still inaccuracies found in the OPAC, such as several books listed in the catalog but unavailable on the shelves, and some book titles having more than one catalog entry. This research used a descriptive quantitative method with the EUCS (End-User Computing Satisfaction) model approach to measure user perception toward OPAC. The EUCS model included five indicators, namely: content, accuracy, format, ease of use, and timeliness. Data were collected through questionnaires distributed to 97 respondents, using a 5-point Likert scale. The average value of each indicator was then categorized using an interval scale. The results showed that among the five indicators, only the accuracy indicator obtained a "satisfied" score, while the other four indicators obtained a "very satisfied" score, and the total combination of all indicators obtained a very satisfied score. Based on these findings, it is concluded that user perception toward the OPAC of the Library of STMIK Triguna Dharma is very satisfied. It is suggested that the library maintain the good quality of existing services and improve the accuracy aspect of OPAC by regularly updating and synchronizing catalog data between physical and digital catalogs, as well as adding an error or damage reporting feature in OPAC.