Browsing Master Theses (Master of Management) by Keyword "Accessibility"
Now showing items 1-1 of 1
-
Pengaruh Aksesibilitas dan Kualitas Pelayanan terhadap Loyalitas Penggunaan dengan Kepuasan Pelanggan sebagai Variabel Intervening pada PT KAI (Studi Kasus Stasiun Kota Medan)
(Universitas Sumatera Utara, 2025)This study aims to analyze the influence of Accessibility and Service Quality on Usage Loyalty with Customer Satisfaction as an intervening variable among consumers of PT Kereta Api Indonesia (PT. KAI) at Medan City Station. ...