Persepsi Pemustaka terhadap Sarana dan Prasarana Perpustakaan Dinas Kearsipan dan Perpustakaan Kabupaten Karo

Abstract

Libraries play an important role in providing the information needed by the public. One ofthe factors that influence user comfort and interest in visiting is the availability of adequate facilities and infrastructure. The Archives and Library Office of Karo Regency, as one of the public libraries in North Sumatra, strives to provide the best possible services. This study aims to determine library users' perceptions of the facilities and infrastructure at the Archives and Library Office of Karo Regency, covering four main aspects: library location, building, reading room, and available facilities. This research employed a descriptive method with a qualitative approach. Data were collected through observation, interviews, and documentation involving key, main, and supporting informants directly engaged in utilizing library facilities. The results show that users have a very positive perception of the library's location and building, which are strategic and easily accessible. However, several issues were found in the management of space and facilities, such as the ineffective placement of the children's and computer service areas, poorly positioned lockers, unstable internet connection, and damage to basic facilities such as reading chairs and tables. These conditions affect users' comfort and satisfaction in accessing library services. The study concludes that the existing facilities and infrastructure at the Archives and Library Office of Karo Regency need improvement, particularly in terms of spatial organization, repair of basic amenities, and optimization of information technology services. These improvements are expected to create a more comfortable, attractive, and engaging library environment that supports the enhancement of public reading interest.