Pengaruh Adopsi Aplikasi Identitas Kependudukan Digital (IKD) terhadap Efektivitas Pelayanan Administrasi Kependudukan di Kota Medan

Abstract

Digital government transformation through e-government aims to enhance public service effectiveness. The Digital Population Identity (IKD) application is an innovation by Medan City Population and Civil Registration Office to address population administration service issues such as limited e-ID card blanks, complicated procedures, and limited public access. This study analyzes the effect of IKD application adoption on population administration service effectiveness in Medan City. The research uses a quantitative approach with survey method. The population consists of 126,897 IKD users with 100 respondents as sample determined using Slovin's formula. The research instrument is a Likert scale questionnaire. IKD adoption variable is measured using Rogers' (2003) innovation adoption theory consisting of five stages: knowledge, persuasion, decision, implementation, and confirmation. Service effectiveness variable is measured using Gibson et al.'s (1996) organizational effectiveness theory comprising six indicators: productivity, quality, efficiency, flexibility, satisfaction, and excellence. Data analysis employs simple linear regression test with IBM SPSS Version 27.0. Results show IKD application adoption has a positive and significant effect on population administration service effectiveness, with t-count 13.021 > t- table 1.984 and significance 0.000 < 0.05. Regression equation Y = 12.917 + 0.889X indicates every one-unit increase in IKD adoption increases service effectiveness by 0.889 units. Coefficient of determination of 63.4% shows IKD adoption makes large contribution to service effectiveness, while 36.6% is influenced by other factors. The study concludes that digital public service transformation success depends on community adoption level, requiring continuous socialization, system improvement, and infrastructure strengthening.