| dc.description.abstract | Digital government transformation through e-government aims to enhance
public service effectiveness. The Digital Population Identity (IKD) application is
an innovation by Medan City Population and Civil Registration Office to address
population administration service issues such as limited e-ID card blanks,
complicated procedures, and limited public access. This study analyzes the effect
of IKD application adoption on population administration service effectiveness in
Medan City.
The research uses a quantitative approach with survey method. The
population consists of 126,897 IKD users with 100 respondents as sample
determined using Slovin's formula. The research instrument is a Likert scale
questionnaire. IKD adoption variable is measured using Rogers' (2003)
innovation adoption theory consisting of five stages: knowledge, persuasion,
decision, implementation, and confirmation. Service effectiveness variable is
measured using Gibson et al.'s (1996) organizational effectiveness theory
comprising six indicators: productivity, quality, efficiency, flexibility, satisfaction,
and excellence. Data analysis employs simple linear regression test with IBM
SPSS Version 27.0.
Results show IKD application adoption has a positive and significant
effect on population administration service effectiveness, with t-count 13.021 > t-
table 1.984 and significance 0.000 < 0.05. Regression equation Y = 12.917 +
0.889X indicates every one-unit increase in IKD adoption increases service
effectiveness by 0.889 units. Coefficient of determination of 63.4% shows IKD
adoption makes large contribution to service effectiveness, while 36.6% is
influenced by other factors. The study concludes that digital public service
transformation success depends on community adoption level, requiring
continuous socialization, system improvement, and infrastructure strengthening. | en_US |
