Analisis Kinerja Pustakawan pada Layanan Sirkulasi di Perpustakaan Universitas HKBP Nommensen Medan

Abstract

This research aims to find out the performance of librarians in circulation services at the Library of University of HKBP Nommensen Medan. The research method used a qualitative approach. Data collection used interview, observation, and documentation techniques. Data collection through interviews with five informants, namely the head of the library, the librarian in the circulation services of the Library of University of HKBP Nommensen Medan, and three users who used the circulation services at the Library of University of HKBP Nommensen Medan. The technique of determining informants used purposive sampling technique. The data analysis technique was data reduction, data presentation (data display), and drawing conclusions. Based on the research results it showed that the performance of librarians in the circulation services at the Library of University of HKBP Nommensen Medan was quite good. The performance of librarians in circulation services was measured based on five indicators, namely: reliability, responsiveness, competence, politeness, and communication. The reliability of librarians and library staff was considered good based on their ability to carry out borrowing, extension, and return activities in circulation services. The responsiveness of librarians and library staff was considered not yet optimal because the number of librarians and library staff was too small compared to the number of users served. The competence of librarians and library staff was quite good because they had good work quality. The politeness of librarians and library staff was very good because they served with polite language, and in addition, when giving warnings to users they also used polite language. The communication of librarians and library staff in circulation services was considered quite good, librarians and library staff were able to build good communication with users who visited the library.