| dc.description.abstract | This research aims to find out the performance of librarians in circulation services
at the Library of University of HKBP Nommensen Medan. The research method
used a qualitative approach. Data collection used interview, observation, and
documentation techniques. Data collection through interviews with five
informants, namely the head of the library, the librarian in the circulation services
of the Library of University of HKBP Nommensen Medan, and three users who
used the circulation services at the Library of University of HKBP Nommensen
Medan. The technique of determining informants used purposive sampling
technique. The data analysis technique was data reduction, data presentation (data
display), and drawing conclusions. Based on the research results it showed that
the performance of librarians in the circulation services at the Library of
University of HKBP Nommensen Medan was quite good. The performance of
librarians in circulation services was measured based on five indicators, namely:
reliability, responsiveness, competence, politeness, and communication. The
reliability of librarians and library staff was considered good based on their ability
to carry out borrowing, extension, and return activities in circulation services. The
responsiveness of librarians and library staff was considered not yet optimal
because the number of librarians and library staff was too small compared to the
number of users served. The competence of librarians and library staff was quite
good because they had good work quality. The politeness of librarians and library
staff was very good because they served with polite language, and in addition,
when giving warnings to users they also used polite language. The communication
of librarians and library staff in circulation services was considered quite good,
librarians and library staff were able to build good communication with users who
visited the library. | en_US |
