Kajian Keberhasilan Portal Garuda berdasarkan Perspektif Mahasiswa Universitas Sumatera Utara menggunakan the Delone and Mclean Theory

Abstract

The GARUDA Portal, as an important scientific reference source, still faces technical obstacles, and it is not yet known precisely how USU students perceive its success. The purpose of this study is to determine the success of the GARUDA Portal based on the perceptions of USU students using the DeLone and McLean model. The method used is quantitative with an associative approach. Data analysis used multiple regression, which included a normality test with a value of 0.200, a heteroscedasticity test with significance values of 0.377, 0.121, and 0.618, and a multicollinearity test with a tolerance value >0.10 and a VIF value <10. The analysis results show that system quality (X1), information quality (X2), and service quality (X3) have a positive and significant effect on real benefits (Y) with a significance value < 0.05, while real benefits (Y) also have a positive and significant effect on the success of using the GARUDA Portal for students at the University of North Sumatra. Information quality, which includes content relevance and accuracy, also contributes greatly to students' positive perceptions. Service quality, which includes responsiveness and technical support, has proven to be an important factor in enhancing the user experience. These findings provide insights into aspects that need to be considered in developing the Garuda Portal to be more effective and efficient, especially for students.