Pengaruh Leader-Member Exchange Terhadap Kinerja Karyawan PT Bank Sumut Kantor Pusat

Abstract

This study aims to analyze the influence of leader-member exchange on the performance of employees at PT Bank Sumut Head Office. PT Bank Sumut is known for its role as a driving force in economic growth. Industrial competition in the banking sector compels PT Bank Sumut to maintain consistency, one of which is by improving employee performance. Leader-member exchange is characterized by trust, mutual respect, and loyalty between leaders and subordinates, which has a positive impact on employee performance. The method used in this study is a quantitative correlational method with quota sampling technique. The sample consisted of 83 employees from PT Bank Sumut Head Office. Measurements were conducted using the Leader-Member Exchange-Multidimensionality Measure (LMX-MDM) theory (Liden & Maslyn, 1998) and the Job Performance Scale (Goodman & Svyantek, 1999). Data analysis was carried out using simple linear regression through the SPSS application. The results showed that leader-member exchange has a positive and significant effect on the performance of employees at PT Bank Sumut Head Office (R = 0.603, R2 = 0.364, P < 0.001). The higher the leader-member exchange between supervisors and subordinates, the higher the employee performance. This reinforces that a good relationship between supervisors and subordinates is effective in improving employee performance. The company is advised to develop supervisor-subordinate relationships based on leader-member exchange.