Analisis Kepemimpinan Kepala Ruangan Rawat Inap dalam Meningkatkan Budaya Keselamatan Pasien di Rumah Sakit Umum Daerah Kabanjahe Tahun 2025

Abstract

Establishing a culture of patient safety is essential in delivering healthcare services. A strong patient safety culture can reduce adverse events and enhance hospital accountability toward patients and the community. Therefore, hospitals must prioritize patient safety and build systems that support its continuous improvement. Effective leadership is crucial in implementing patient safety culture. One of the patient safety standards emphasizes the role of leadership in fostering such a culture. Strong leadership can enhance safety culture through competency development and active engagement. This study employed a qualitative approach using phenomenological methods to understand the meaning behind participants' experiences. Interviews with the heads of inpatient units at Kabanjahe Regional Hospital revealed that they hold strategic roles as frontliners in implementing patient safety culture. These leaders employ well-planned and measurable operational strategies to build a robust safety culture. The findings indicate that a participatory leadership approach characterized by effective communication, staff mentoring, and exemplary behaviour is key to success. To further improve the patient safety culture at Kabanjahe Hospital, it is recommended to strengthen the organizational structure by establishing a dedicated team focusing on patient safety and creating formal frameworks to support implementation.