Persepsi Mahasiswa terhadap Aplikasi Perpustakaan Digital Universitas Muhammadiyah Sumatera Utara Menggunakan User Experience Questionnaire (UEQ) Method

Abstract

The development of information technology has driven the transformation of library services from conventional to digital systems. This study aims to evaluate students' perceptions of the UMSU digital library application using the User Experience Questionnaire (UEQ) method. This study uses a descriptive quantitative approach with a population of 606 UMSU students who are currently and have used the UMSU Digital Library application. The sampling technique used Accidental Sampling, which yielded 91 samples. Data collection was conducted through questionnaires. The data were analysed using the UEQ Data Analysis Tool version 12, which assessed six aspects, namely Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The results showed that the aspect of dependability (accuracy) obtained the highest score of 1.610, indicating that the application was considered stable, reliable, and provided a sense of security for users. Conversely, the attractiveness aspect received the lowest score of 1.518, although it was still in the positive category. The attractiveness aspect received a mean score of 1.518. Furthermore, the scores for each aspect were as follows: the perspicuity aspect received a mean score of 1.580. The efficiency aspect obtained a mean score of 1.569. The dependability aspect had a mean score of 1.610. The stimulation aspect had a mean score of 1.585. Based on a comparison with the UEQ benchmark, the UMSU digital library application was categorised as Good in the aspects of Efficiency, Dependability, Stimulation, and Novelty, and Above Average in the aspects of Attractiveness and Perspicuity.