Peran Komunikasi dalam Aktivitas Kerja Pegawai Pada Bagian Inspektur Pembantu Satu Kantor Inspektorat Sumatera Utara

Abstract

In an organization, communication plays an important role as a driving force that connects people, teams, and ideas to achieve common goals. However, based on observations at the North Sumatra Provincial Inspectorate, specifically in the Assistant Inspectorate for Region One, various communication problems were found, such as miscommunication between employees, weak horizontal communication, and a lack of motivation among employees to implement good communi-cation. This study aims to determine the role of communication in the work activities of employees in the Assistant Inspectorate for Region One of the North Sumatra Provincial Inspectorate. This study uses a qualitative descriptive approach. Data were collected through three main techniques: direct observation, interviews with employees of the Assistant Inspectorate for Region One, and internal documentation of the institution. The communication methods used are still ineffective, causing disruption to work activities, which often arises from the lack of reciprocity in the reception of messages by employees, high levels of egoism, and the existence of a dominant perspective in creating good communication, while communication plays a very important role in employee work activities. Communication plays a very important role in the work activities of employees at the Regional Assistant Inspectorate. However, this role has not been carried out effectively and optimally due to obstacles such as a weak understanding of effective communication among human resources and a lack of skills in carrying out effective communication. Therefore, it is necessary to conduct open dialogue, effective conflict resolution, and training for employees on good communication.