Analisis Implementasi Pengadaan Barang dan Jasa melalui Electronic Procurement di PT Angkasa Pura Aviasi

Abstract

This study aims to analyze the implementation of goods and services procurement through electronic procurement (e-procurement) at PT Angkasa Pura Aviasi using the Importance Performance Analysis (IPA) method. This research employs a quantitative descriptive approach, focusing on analyzing the levels of importance and performance to determine aspects that need improvement within the eprocurement system. The research population includes internal company parties involved in the procurement process and external goods/service providers registered in the e-procurement system. The sampling technique uses saturated sampling for internal respondents and simple random sampling covering 10% of total active vendors for external respondents. Data were collected through interviews, observations, and Likert scale-based questionnaires, then analyzed descriptively and quantitatively using the IPA method through the stages of editing, coding, tabulating, and scoring. The findings indicate that the implementation of eprocurement has been carried out effectively but still requires improvements in several areas. In terms of efficiency, the system is not yet fully automated due to the presence of manual processes that slow down operations. Regarding effectiveness, improvements are needed in human resource competency and IT system reliability. The competitive aspect should be strengthened by increasing vendor participation, particularly from micro, small, and medium enterprises (MSMEs). Transparency and fairness have been well implemented, although further enhancement of public reporting channels and communication of evaluation results is necessary. Meanwhile, accountability requires better integration of vendor performance assessments and digital audit systems. Overall, the e-procurement system at PT Angkasa Pura Aviasi has supported the principles of efficient, effective, competitive, transparent, fairness, and accountable procurement, yet further digitalization and governance improvements are essential to achieve optimal performance