| dc.description.abstract | The provision of public services in North Labuhanbatu Regency has not yet been optimal due to several contributing factors. This condition is further evidenced by the results of the Ombudsman of the Republic of Indonesia's assessment for the period 2022-2024. Therefore, the Government of North Labuhanbatu Regency introduced a program aimed at bringing public services closer to the community, known as the Bupati Ngantor di Desa Program (Bung Desa).
This study aims to analyze the role of implementers in carrying out North Labuhanbatu Regent Regulation Number 28 of 2022 in order to improve public services in North Labuhanbatu Regency through the Bupati Ngantor di Desa Program, as well as to identify the factors that hinder implementers in executing the program. The research method employed in this study is qualitative research, namely a research procedure that produces descriptive data in the form of written or spoken words derived from observed behaviors, such as perceptions, motivations, actions, and other related aspects. Data were collected through primary data obtained from in-depth interviews with informants and direct observation, as well as secondary data obtained from articles and journals accessed via the internet.
The results of the study indicate that: (1) the implementers, consisting of all levels of government from the Regent to village heads, have implemented the program effectively in providing public services. Problem resolution and service delivery are carried out within a short time frame and free of charge. The implementation of this program is in line with the theory of Van Meter and Van Horn, which emphasizes the importance of policy characteristics, resources, environmental conditions, and the implementation process involving multiple actors, as well as effective coordination and communication among government institutions; (2) the inhibiting factors in the implementation of the Bupati Ngantor di Desa Program include limited service facilities due to activities being conducted in village offices, program budgeting that is not separated from routine office activities resulting in difficulties in measuring budget accountability due to the absence of clear budget segregation, the lack of systematic evaluation which makes it difficult to assess program progress, and inconsistent activity schedules that hinder the determination of whether program objectives have been achieved and limit the ability to implement necessary improvements. | en_US |
