Pelindungan Hukum Kepada Konsumen yang Mengalami Kerugian Disebabkan Perbuatan Melawan Hukum yang Dilakukan Pihak Wedding Organizer (Studi Putusan Nomor 898/Pdt.G/2020/PN Jkt.Sel)

Abstract

Wedding organizers are business entities that provide services to assist in organizing wedding receptions based on a service lease agreement between the prospective bride and groom and the wedding organizer. This research addresses three main issues: first, the form of unlawful acts committed by wedding organizers that cause losses to consumers; second, the forms of preventive and repressive legal protection for consumers who suffer losses due to such unlawful acts; and third, the analysis of judges’ considerations and decisions regarding consumer legal protection in cases of unlawful acts committed by wedding organizers based on Decision Number 898/PDT.G/2020/PN South Jakarta. This study employs a normative legal research method with a descriptive nature. The approaches used include the statutory approach and the case approach. Data were collected through library research by systematically analyzing primary, secondary, and tertiary legal materials, with qualitative data analysis using a deductive method. The results of the study indicate that the refusal of the wedding organizer to refund the consumer’s payment constitutes an unlawful act. This is due to the service lease agreement being null and void as a result of force majeure and the existence of standard clauses that violate consumer protection laws. As a consequence of the agreement being null and void, the legal situation must be restored to its original condition, whereby the funds received by the wedding organizer must be returned to the consumer.