Pengaruh Kepemimpinan Transformasional dan Keterikatan Kerja terhadap Organizational Citizenship Behavior pada Karyawan PT. Tiki Jalur Nugraha EkakuriR (JNE Express) Cabang Medan

Abstract

This study aims to determine the effect of transformational leadership and work engagement on organizational citizenship behavior of employees in PT. Tiki Jalur Nugraha Ekakurir (JNE Express) Medan branch. This research uses quantitative methods. The subjects of this study consisted of 273 permanent employees. The research data were collected using organizational citizenship behavior scale, the transformational leadership scale and the work engagement scale. Based on multiple regression analysis, it was found: 1) Simultaneously, there is an effect of transformational leadership and work engagement on organizational citizenship behavior (R2 = .398, p <.000, and the correlation value R = .631 ; 2) there is an effect of transformational leadership on organizational citizenship behavior (rpartial = .316, p = .000) and effective contribution (SE) = 16.4%; 3) there is an effect of work engagement on organizational citizenship behavior (r-partial = .403, p = .000) and effective contribution (SE)= 23.4%. In general, employees have organizational citizenship behavior, transformational leadership and work attachments in the high category.

Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan transformasional dan keterikatan kerja terhadap organizational citizenship behavior karyawan di PT. Tiki Jalur Nugraha Ekakurir (JNE Express) cabang Medan. Penelitian ini menggunakan metode kuantitatif. Subjek penelitian berjumlah 273 orang karyawan tetap. Data penelitian dikumpulkan menggunakan skala organizational citizenship behavior, skala kepemimpinan transformasional dan skala keterikatan kerja. Berdasarkan analisis regresi berganda, ditemukan: 1) Secara simultan, ada pengaruh kepemimpinan transformasional dan keterikatan kerja terhadap organizational citizenship behavior ( R2= .398 ; p < .000 dan nilai korelasi R= .631 ; 2) ada pengaruh kepemimpinan transformasional terhadap organizational citizenship behavior (r-parsial = .316, p = .000) dan sumbangan efektif (SE) sebesar 16.4 %; 3) ada pengaruh keterikatan kerja terhadap organizational citizenship behavior (r-parsial = .403 , p = .000) dan sumbangan efektif (SE) sebesar 23.4%. Secara umum, karyawan memiliki organizational citizenship behavior, kepemimpinan transformasional dan keterikatan kerja pada kategori tinggi.