Pengaruh Hardiness atas Kuat Lemahnya Peranan Beban Kerjac Mental terhadap Stres Kerja pada Frontliner di bank mandiri Area Pematangsiantar

Abstract

The aim of this correlational research was to examine the role of hardiness as a mediator of mental workload on job stress among frontliners of Bank Mandiri in Pematangsiantar. Data were collected from 53 frontliners of Bank Mandiri in Pematangsiantar using self report measure method through 3 scales. These scales are the job stress scale constructed based on the theory of job stress from Rollinson, hardiness scale constructed based on the theory of hardiness from Kobasa, and mental workload scale constructed based on the dimension of mental workload from Reid. The finding of this research using moderated regression analysis (MRA) showed a significant role of hardiness as a mediator of mental workload on job stress among frontliners of Bank Mandiri in Pematangsiantar. Furthermore, the advanced research using multiple regression showed a significant difference in impact of mental workload’s dimension on job stress and also a significant difference in impact of hardiness characteristics on job stress.